Malta
Permanent / Full Time
€16,000 - €18,000
Ref 344291
Front Office Agent
- Beautiful work environment
- Employee discounts
- Training and development
Personality & Role Profile
You are an energetic and passionate person thriving to ensure that all Hotel's guests receive the best experience from the moment they arrive till they depart.
Essential Duties & Responsibilities
- Provides courteous service to guests by adhering to The Leading Hotels of the World and the hotel standards
- Demonstrates sound knowledge of all services and facilities provided by the Hotel
- Processes guest check-in and check-out accordingly as per departmental standards and procedures
- Ensures that policy and procedure standards are adhered to when registering guests, escorting guests to their room, dealing with reservations and walk ins and any special requests
- Ensures guests’ satisfaction by anticipating their needs and attending to their requests and inquiries, courteously and efficiently
- Acts as Night Audit / Manager shifts reliever as required and perform any related duties as described in the policy
Desirable Experience
- Relevant experience in a luxury hotel environment
- Good knowledge of Maltese history and culture
- Good command of English and at least two other languages (preferably French and German)
- Computer literate and good working knowledge of Opera
- Team player and able to work in shifts (including weekend and nights)
Talk to us
This role was posted by Anna Novyk.
Anna Novyk
Talent Partner