Duty Manager / Senior Flight Dispatcher

Headquartered in Switzerland with a global presence around the world, this Company delivers World-class Swiss-made business aviation services at the highest standards of the industry. The Company offers engineering luxury for VIP customers looking for personal and professional services for their private aviation needs: aircraft sales and acquisitions, aircraft operations and charter management, cabin interiors, maintenance and upgrades. 
 
The Company is currently seeking a full-time Duty Manager / Senior Flight Dispatcher to join our OCC team.

The position will be based in Malta office, to work alongside an international and young energetic team, and will report directly to the Head of OCC.
 
 
Main duties and key responsibilities include:
 

• Flight scheduling (overflight / landing permits, handling and fuel arrangements, additional supplementary services)
• Flight dispatch and operations control (flight planning, crew briefing, meteo and NOTAM analyses, movement control, crew control, irregularity handling, emergency response)
• Airport and Route analyses and feasibility checks to support commercial and flight operations department
• Cost analysis and liaison with the accounting team
• Liaison with the AOC team
• Ground operations activities
• Covid restriction review and analysis
• Operational administration
• Crew notification
• Administrative duties relevant for flight dispatch department
• Communication with Customers
• Liaison between the Customer and the Company internal department to match Customer’s expectations

 
Qualifications and experience shall include:
 

• Minimum 5 years of experience in a VIP flight dispatch environment, with worldwide flight operations (dispatch certificate or dispatch license as well as ETOPS experience are an asset)
• Ability to interpret weather and NOTAM information as well as airport/airspace NAV charts
• Familiarity with aircraft performance (preferably with wide bodied aircrafts), international regulations, EASA rules, operations manual (OM) and flight entry requirements
• Proactive active with strong organizing skills, team-oriented, flexible approach and able to provide solid results under high pressure
• Excellent communication skills in English / oral and written; additional languages will be preferred
• IT skills / experience in use of dispatch related software – flight planning systems (i.e. Jet planner), SITA / AFTN communications, sched / ops control systems and MS Office applications
• Willingness to work on shifts; night shift included
• Willingness to relocate to Malta, unless already living in Malta
• Excellent ability to manage critical and high-pressure situations
• Solid communication skills
• Ability to cope with heavy workload
• Ability to answer Customer’s queries
• Understand of Customer’s needs and expectations trough effective communication
• Building relationships with clients based on trust and respect