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Unique opportunities for unique talent

Reservations Agent - German / Dutch Speaking

Our client, based in Malta, is seeking to recruit the Dutch or German speaking Reservations Agents to join the multi-national and young team

5 January 2023

We require candidates who are looking for a career in Customer Care and for a stable job. If this will be your first work experience, don’t be hesitant to apply as we will provide you with all the necessary training.
 

Duties & Responsibilities
  • Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
  • Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
  • Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
  • Track all reservations on-request and provide the customer with an effective support
  • Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
  • Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
  • Dealing with customer complaints in a professional manner
  • Ad-hoc tasks as assigned by the Team Leader
 
Qualifications
  • Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
  • Fluency in English and Dutch or German languages
  • Good Sales and / or Customer Service Skills from previous job experience
  • Excellent communication skills, written & spoken, in the required language
  • Ability to work in a Fast-paced environment
  • Good Team Player with ability to build and maintain strong relationships
  • Word processing skills be able to type 25 WPM
 
Your benefits: how we go the extra mile!
  • Training and development
  • Language allowance
  • Health insurance
  • Assistance in relocation if needed
  • Mobile schemes
  • Gym packages included
  • In-house canteen serving different healthy food
  • Monthly events
  • Free on-site parking
  • Staff discounts in over 50 business
  • Dress down Fridays
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