We require candidates who are looking for a career in Customer Care and for a stable job. If this will be your first work experience, don’t be hesitant to apply as we will provide you with all the necessary training.
 

Duties & Responsibilities

• Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
• Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
• Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
• Track all reservations on-request and provide the customer with an effective support
• Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
• Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
• Dealing with customer complaints in a professional manner
• Ad-hoc tasks as assigned by the Team Leader

 
Qualifications

• Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
• Fluency in English and Dutch or German languages
• Good Sales and / or Customer Service Skills from previous job experience
• Excellent communication skills, written & spoken, in the required language
• Ability to work in a Fast-paced environment
• Good Team Player with ability to build and maintain strong relationships
• Word processing skills be able to type 25 WPM

 
Your benefits: how we go the extra mile!

• Training and development
• Language allowance
• Health insurance
• Assistance in relocation if needed
• Mobile schemes
• Gym packages included
• In-house canteen serving different healthy food
• Monthly events
• Free on-site parking
• Staff discounts in over 50 business
• Dress down Fridays